Refund Policy

A legal disclaimer

At Falelalaga, we aim to make our programs and services accessible, welcoming and enjoyable for our community. This Refund Policy outlines the circumstances in which payments may be refunded.

Refund Policy

Payments made for Falelalaga programs, classes, workshops, activities or events are generally non-refundable once a booking has been confirmed.

Bookings made for a full term, multiple classes, or a series of sessions are considered a commitment for the full booking period. Participants who choose to withdraw, cancel their booking, or stop attending during the term or booking period will generally not be entitled to a refund for remaining sessions.

Individual class or event bookings are also non-refundable if a participant chooses not to attend, changes their mind, or is unable to attend due to personal circumstances.

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Refunds may be considered in exceptional circumstances at the discretion of Falelalaga. These may include serious and unforeseen circumstances that prevent participation. Requests should be made as soon as reasonably possible, and supporting information may be requested where appropriate.

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If Falelalaga cancels a program, class, event or activity, or is unable to provide the service that has been paid for, participants may be offered a refund, transfer to another available session, or another suitable arrangement.

Bookings cannot be transferred to another person without prior approval from Falelalaga.

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Nothing in this policy is intended to exclude, restrict or limit any rights or remedies that cannot legally be excluded under New Zealand law, including rights under the Consumer Guarantees Act 1993 or other applicable legislation.

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For refund or cancellation enquiries, please contact Falelalaga:

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Phone: 021 031 5505
Email: info@falelalagavillage.org.nz